Once a client is onboarded, the Client Experience Manager assigned to each client manages the client's experience to ensure the client's experience is first-class. This means working directly with the attorney assigned to the matter to ensure all legal work is being done timely, working directly with clients to answer non- legal questions and triaging legal questions that only an attorney may answer.
RESPONSIBILITIES:
- Assist Attorneys with managing client experience.
- Manage client signings, notarizing.
- Assist with document printing, organizing, scanning, savings, sharing with clients.
- Manage scheduling of client signings, phone calls, video conferences with attorneys.
- Assist office operations as needed.
QUALIFICATIONS:
- Bachelor's degree in Business, Communications, or a related field preferred (or equivalent experience)
- 1-2 years of administrative experience; law firm or professional services experience is a plus.
- Proficiency with Microsoft Suite.
- Organized, dependable and extremely detail-oriented.
- Professional and polished demeanor suitable for a law firm environment.
COMPENSATION & BENEFITS:
- Full-Time, exempt role (not eligible for overtime pay).
- In office (not remote) M-F 8:00 am - 5:00 pm.
- Annual base salary.
- 10 days paid time off and 10 paid company holidays.
- Health insurance, 401(k) with 4% employer match
