Personal Injury Department Supervisor

The Department Supervisor is responsible for overseeing, auditing, mentoring, and supporting the Pre-Litigation Department to ensure all cases are handled with excellence, consistency, and in full compliance with Fiore Legal’s policies and procedures. This role serves as a strategic leader, mentor, and quality-control resource for Case Managers and Case Assistants, with a strong emphasis on case work-up accuracy, client service, software utilization, and team development.

$60,000 - $115,000 yearly

Primary Responsibilities

Pre-Litigation Oversight & Case Auditing

• Conductregular and comprehensive audits of all pre-litigation filesto ensure:

  • Proper case work-up

  • Accurate documentation

  • Compliance with firm policies and procedures

  • High-quality client service standards

• Ensure all pre-litigation cases are properly documented and updated inCasepeer, including:

  • DEC pages completed

  • Policy limits added or properly requested

  • Medical Records and Bills documented correctly and requested as needed

  • Proactively worked up

  • Accurate case statuses and notes

• Ensure Case Managers are reviewing pending demand cases weekly, and are actively guiding Case Assistants on prioritization and next steps.

• Monitor and guideEve AI utilizationto ensure effective demand preparation and case presentation.

Monthly Reviews & Reporting

• Conductmonthly reviewsof:

  • New intakes

  • Client communication reports

  • High-value cases to ensure optimal case strategy and work-up

  • Government claim cases to confirm deadlines, compliance, and completeness

Case Work-Up Quality Control

Ensure each new and active case includes:

• Initial client call completed

• Treatment plan established with first appointment noted

• Timely and consistent client communication

• Investigations completed or properly tasked

• Medical records and billing requests assigned and tracked

• Prior records requested when applicable

• Critical case information summarized andpinned at the top of the file

• Clear understanding of thebest-case strategyfor that specific matter

Litigation Transition & Oversight

• Reviewcases pending litigationto ensure no critical elements are missing prior to transfer.

• Audit litigation-bound files for:

  • Complete medical records and billing

  • Proper lien identification and documentation

  • Policy information accuracy

• Assist withreviewing complaintsafter drafting is completed by Celina to ensure factual accuracy, all defendants are listed, and completeness.

• Conductmonthly reviews of litigation-treating casesto ensure:

  • Clients continue receiving appropriate care

  • No gaps exist in case management

  • Ongoing treatment is properly documented

Medical Records & Liens Management

• Ensure Case Assistants obtainimaging filmswhen requesting MRI reports.

• Confirmall liens(medical, Medicare, Medi-Cal, ERISA, etc.) are identified, requested, and properly documented in the file.

• Review medical records and MRI findings to:

  • Educate Case Managers and Assistants

  • Provide case examples

  • Strengthen issue spotting and valuation skills

Team Leadership, Training & Development

• Serve as amentor and resourceto Case Managers and Case Assistants.

• Work collaboratively with leadership to:

  • Build astructured onboarding and training programfor Case Managers and Case Assistants

  • Develop continuing education materials and case-based training sessions

• Conductteam meetingsto:

  • Reinforce firm policies and procedures

  • Address workflow issues

  • Share best practices and lessons learned

• Participate inperformance reviews, providing feedback, coaching, and growth plans.

• Help nurture and expand the team’s skill sets to ensure consistent excellence in client care.

• Strong leadership and mentorship skills

• Exceptional attention to detail and organization

• Deep understanding of personal injury case work-up and medical documentation

• Proficiency in legal technology platforms

• Ability to teach, coach, and elevate team performance

• High emotional intelligence and client-centered mindset

At Fiore Legal, we’re more than just a personal injury law firmwe’re a team that genuinely cares about clients and each other. We work hard and maintain high standards to provide the best possible service, but we also value a supportive, balanced work environment. Our team members enjoy a culture of collaboration, where growth is encouraged and a wealth of resources is available to help you succeed. If you’re looking to make an impact, grow professionally, and enjoy your career, Fiore Legal could be the perfect fit for you.