As our Intake Admin,you'llbe the friendly, upbeat voice our customers hear first. This roleisfull-time until October 31st andinvolves managing phone communications, handling work orderentries,andensuring customer concerns are addressed to provide the correct resolution, all whilemaintaininga warm andpersonable approach. Pay potential: $18+ per hour
Key Objectives
- Ensuretimelyand professionalhandling of all callsabout customer inquiries
- Support the overall efficiency ofthe call center through effective coordination and communication
Responsibilities
- Answer incoming calls and respond to customer inquiriescourteously and efficiently
- Assistcustomers by listening to their needs and addressing questions with a helpful, upbeat attitude
- Schedule service appointments and coordinate the next correct steps for each customer
- Escalate urgent or unresolved issues to supervisors or designated team members
- Perform data entry andmaintainlogs of all incoming calls and actions taken
- Follow scripts and protocols for intake to ensure consistency and compliance
- Record customer information, vehicle details, and service needs accurately into the CRM system
Whatyou’llbring
- Exceptional communication skills, with a confident and friendly phone presence
- Ability to work independently and as part of a collaborative team
- Availability to workweekends
- High attention to detail and accuracy.
- Strong computer knowledge and data entry skills
- Ability to pass a background and drug test
- Demonstrate alignment with the Company’s vision, mission, and core values in all interactions
- Previousexperience in a call center or customer service is a plus but notrequired
- Must be able to work some weekends
Expected Results
- 95%+ accuracy in data entry for customer intake forms
- Support call center KPIs including call volume, resolution time, and quality assurance scores
- 100% of inbound calls logged and routed appropriately
- Reduction in missed or misrouted calls
- Consistently high customer satisfaction scores forinitialinteractions
- Improved coordination and communication between departments
Resources
- Accessto CRM and call management software.
- Companyemail and communication platforms
- Scripts, call guides, and escalation matrices.
- Ongoing support from supervisors and teamleads.
- TrainingonRV products, dealership procedures, and intake protocols.
- Opportunities for professional development and advancement.
Who we are
Bish’s RV is one of the largest family-owned RV dealers in the country. Weare dedicated to providingquality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.
Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization areoutstandingand our dedication to each employee’s success is unparalleled.
We are looking for top performers who sethigh expectationsfor themselves and are willing to put inthe timeand effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.
Perks
- Employee discounts
- Gym membership reimbursement
- Opportunities for advancement
- Incredible Team Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable frompreviousmilitary occupations.
