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Insurance Customer Service Rep

Insurance Protection Solutions, INC.

Charlottesville, VA 22911 • $45,000 to $65,000 / yr • 9/10/2026

Job Description

Job Description

Insurance Protection Solutions, INC. is a high-performing independent insurance agency serving Hampton Roads, Virginia, since 2011, with the ability to place coverage in all 50 states. We deliver commercial, personal lines, and life insurance solutions with a strong focus on education, transparency, and personalized service. Our great office culture is supported through structured training, weekly team meetings, and quarterly team-building events. Here, we're committed to building long-term careers, not just filling roles.

We are seeking an Insurance Customer Service Representative who is detail-oriented, client-focused, and motivated to grow within a professional insurance organization. This role is responsible for supporting clients through renewals, policy changes, service requests, and proactive coverage reviews, while also identifying cross-sell opportunities. You will work in a collaborative, well-supported environment with transparent processes, strong leadership, and real advancement opportunities.

  • Base salary of $45,000
  • Paid time off starting day one
  • Flexible Monday through Friday schedule
  • Health, dental, vision, and life insurance
  • Retirement plan
  • Sign-on bonus
  • Licensing assistance and hands-on training

If you are looking for stability, growth, and a client-facing role where your work truly matters, apply today!

Responsibilities
  • Provide exceptional customer support for service requests and policy questions
  • Conduct coverage reviews and basic risk assessments for existing clients
  • Identify and support cross-sell and upsell opportunities within the client base
  • Manage policy changes, endorsements, and documentation
  • Consult with clients to explain coverage options and next steps clearly
  • Maintain organized and compliant client records
Requirements
  • Willingness to obtain insurance licensing with agency support
  • Strong communication skills with a calm, professional demeanor
  • Attention to detail and strong organizational skills
  • An analytical mindset with the ability to understand coverage needs
  • Comfort supporting sales conversations and cross-selling when appropriate
  • Prior insurance experience is a bonus
Benefits
  • Paid Time Off (PTO)
  • Flexible Schedule
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Hands on Training
  • Tuition Reimbursement
  • Mon-Fri Schedule
  • Career Growth Opportunities
  • Retirement Plan
  • Evenings off
  • Weekends off
  • Bonus Opportunities
  • Warm Leads Provided
  • Sign On / Hiring Bonus
  • Licensing Assistance
  • Work-Life Balance
  • Holidays Off
  • Paid Holidays
  • Professional Development
  • Advancement Opportunities
  • Mentorship
  • Continuing Education Opportunities
  • Ongoing Training Seminars
  • Performance Bonuses
  • Professional Work Environment
  • Team Building Activities
  • Student Loan Repayment Assistance
  • Equipment Provided
  • Office Snacks and Coffee
  • Family Leave
  • Personal Workspace