Project and Service Coordinator II

• Collaborate with Project Managers to coordinate all aspects of designated projects, ensuring alignment with project scope, timelines, and budget.
• Support adherence to Tech Electronics' project management processes by helping manage resources, scheduling, implementation plans, project documentation, subcontractor coordination, and communications.
• Track project milestones and status updates, contributing insights to help ensure projects remain on time and within budget.
• Facilitate procurement, change orders, documentation, and scheduling in alignment with project needs and team input.
• Proactively identify and suggest process improvements to enhance communication, efficiency, and service for internal teams and customers.
• Act as a central communication point for project team members and stakeholders, ensuring consistent and timely information flow.
• Assist operations by helping ensure project teams have the tools, materials, and resources they need to deliver successful outcomes.
• Support the creation and maintenance of project schedules, including timelines, resource allocation, and material needs, continuously updating as project details evolve.
• Contribute to project documentation and post-project reporting, summarizing phases and outcomes for review by leadership and stakeholders.
• Engage with field and site team members to help resolve project-related challenges collaboratively and efficiently.
• Communicate clearly and constructively with team members regarding expectations, accountability, and performance.
• Operate with a high degree of autonomy, making informed decisions within the scope of responsibility.
• Provide coverage for other Project Coordinators and Project Managers during periods of leave or high workload.
• Foster a cooperative and productive team culture, maintaining strong working relationships with colleagues across departments.

Key Service Responsibilities:

• Maintains a detailed knowledge on Tech's services, systems, and personnel in order to properly support the customer's service requests.
• Continuously reviews status of Service Tickets to ensure proper resolution time frames are met.
• Treats each customer with a sense of professionalism and urgency so as to project a competent and concerned attitude.
• Ensures accurate information is entered into the database and the database always remains current and up-to-date.
• Dispatches appropriate technicians as required by service request or Service Supervisor. Communicates to the technicians all the information so they can be successful on service calls. Maintains awareness of reducing windshield time between service calls.
• Maintains accurate information assuring that all scheduled times are met and efficiently performed. Escalates any systems down or customer concerns to appropriate personnel.
• Understands all customer service policies; ensure that our customers are directed to the appropriate individuals at Tech that can address the specific customer needs or issues.

• Two-year degree (preferred)
• PMI-SP (PMI Scheduling Professional), CAPM (Certified Associate in Project Management), or equivalent project management experience
• Minimum of two years' experience working with computer systems, including Microsoft Office Suite
• Proficiency in Smartsheet and Microsoft Excel preferred
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Proven ability to work collaboratively across diverse teams
• High attention to detail and strong follow-through
• Demonstrated experience contributing to cross-functional projects with shared goals.

Tech Electronics is an Equal Opportunity Employer. Tech Electronics does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

This job description is not intended to be a complete list of all duties, responsibilities, or qualifications associated with the position. Additional tasks may be assigned as needed to support business operations.