Responsibilities
- Responsibilities during RFP project
- · Responsible for running routine reports and queries from the GPV database tables using SQL when needed
- · Support computerized system validation testing
- · Responsible for PV systems Product Dictionary entries and routine maintenance in databases
- · Product Dictionary updates and new entries
- · Product Family maintenance
- · Product Line updates · Responsible for triage tickets for system support · 1st line of support for PV System tickets · Support new user set up in PV Systems
- · PV Systems set up
- · Curricula assignments
- · Mailbox maintenance
- · Supporting initial login for new users
- · Support Training coordination for PV User community
- · New User trainings
- · Support communication to PV System User community
- · Front line to User community for system support
- · Support PV system monitoring and liaise with IT / Vendor to resolve system issues
- · Case Type Changes?
- · Product Family verifications?
- · Supports review of PV Documentation
- · Support PV Documentation organization and archiving
- · Supports dashboard maintenance and monitoring
- · All other duties assigned by Leadership
Education · IT or Business Degree (Associate or Bachelors) · Preferred: Experience with global systems and users
