Chief Operating Officer

Chief Operating Officer (COO)

Position Description

Job Title: Chief Operating Officer

Department: Operations FLSA Status: Exempt Reports To: Chief Executive Officer (CEO)

Direct Reports: Operations Manager, Chief Impact Officer

Position Summary

Serves as the senior operational leader and second-in-command of Facing Hunger Food Bank. Responsible for overseeing daily operations, logistics, and systems that acquire, manage, and distribute food across the organization’s multi-state service area. Ensures operational efficiency, regulatory compliance, and alignment with strategic goals while fostering a culture of accountability, safety, and service.

Essential Duties and Responsibilities

· Oversees all day-to-day operations, including warehouse, logistics, fleet, facilities, and food distribution systems(CERES).

· Partners with the CEO to develop and execute strategic goals, ensuring operational alignment with organizational priorities.

· Monitors key performance indicators (KPIs) and operational metrics to ensure efficiency, effectiveness, and continuous improvement.

· Ensures effective allocation and management of organizational resources, including staffing, equipment, and facilities.

· Directs and supports operational leadership staff, providing coaching, performance management, and accountability.

· Ensures appropriate staffing levels and supports development of employee knowledge, skills, and abilities to meet organizational needs.

· Maintains working knowledge of all operational functions to ensure timely receipt, storage, and distribution of product in compliance with safety and regulatory standards.

· Oversees inventory control processes, including receiving, tracking, stock rotation, and reconciliation, in alignment with Feeding America and organizational requirements.

· Ensures compliance with all organizational policies, including the Employee Handbook, safety protocols, and operational procedures.

· Collaborates with internal departments, including Programs/Member relations and Network Development, to support agency partnerships and program compliance.

· Facilitates clear and effective communication across departments to support timely decision-making and operational coordination.

· Leads short-term and long-term operational planning in collaboration with the CEO, ensuring initiatives are executed within budget and aligned with strategic direction.

· Oversees disaster response planning and execution, including coordination with WV VOAD, partner agencies and stakeholders during emergencies.

· Represents the organization in meetings, committees, and external engagements as directed by the CEO or Board.

· Ensures compliance with Feeding America standards and all applicable state and federal regulations.

· Promotes and maintains a culture of professionalism, accountability, safety, and service.

Other duties as assigned.

Supervisory Responsibilities

· Provides direct oversight of operational leadership staff, including Operations Manager.

· Responsible for coaching, performance management, and development of direct reports.

· Ensures accountability for team performance, safety compliance, and operational outcomes.

Qualifications

Required

· Minimum of Bachelor’s degree in business administration, public administration, management, human services, or a related field

· Minimum of five (5) years of management experience in operations, logistics, or a related field

· Strong leadership, organizational, and problem-solving skills

· Excellent communication, negotiation, and conflict resolution skills

· Experience with logistics, inventory management, and operational systems

Preferred

· Master’s degree in a related field

· Experience in nonprofit operations or food banking

· Experience with inventory and financial systems (reporting tools, data analysis platforms)

Core Competencies

· Strategic thinking and decision-making

· Leadership and team development

· Communication and collaboration

· Accountability and results orientation

· Operational efficiency and problem-solving

· Commitment to safety and compliance

Physical Demands & Work Environment