Bilingual Customer Service Representative
Federal Government Agency
$23.39per hour
Monday-Sunday,5-Days a Week, 8-Hour Shift Between 4:00am-9:00pm PST
Phoenix, Arizona
3-Month Contractwith Potential to Extend
Why You’ll Love This Job:
- $18.30/hr base pay plus a $5.09/hr Health &Wellnessfringe benefit – bringing your total compensation value to $23.39/hr
- Make a real difference by helping people navigate important, often life-changing immigration processes
- Join a mission-driven team supporting federal immigration services
- Gain valuable experience in a fast-paced, structured call center environment
- Comprehensive training provided no prior immigration experience required
- Training is 5 days long and then a nesting period for 5 days
What You’ll Do:
- Answer high-volume inbound calls from applicants, petitioners, and their representatives
- Provide clear, accurate information on case status, filing processes, and documentation requirements
- Help callers understand required forms and next steps in their immigration case
- Document every caller interaction accurately and thoroughly in a secure case management database
- Stay current on frequently changing immigration policies and procedures
- Escalate complex or sensitive issues to supervisors or specialized teams as needed
- Collaborate with teammates and other departments to ensure callers receive consistent, timely support
What We’re Looking For:
- Bilingual in English and Spanish is required
- High school diploma or equivalent
- Ability to pass a federal background check, as employment is contingent on client approval
- Must pass lifetime criminal background and credit check (no current delinquencies, no student debt, no back taxes)
- Willrequire flexibility to support varying schedules, including evenings or weekends, based on operational needs
- Prior customer service or call center experienceis required
- Strong verbal communication skills paired with patience and empathy, especially when supporting callers in stressful situations
- Comfortable multitasking in a fast-paced environment, using case management and call center software while talking with callers
- Reliable, detail-oriented, and able to work well independently and as part of a team
Apply Today!
Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.
About Dawson
Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application. Dawson is partnering with Fortuity Calling, LLC, which is an equal opportunity employer.
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