Network Operations Center Support Analyst

Our customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the Department of Defense (DoD) and national security organizations. Our Network Operations Center (NOC) team provides 24x7 global DoD Information Network (DoDIN) operations and incident management support.

EducationandExperience:

• High school and1-3years of experience.

• DoD Secret clearance Secret clearance prior to start date

• Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date

• 1-3 years customer service or call center experience

• ITIL Foundations certification

• Prior Military experience or experience working as a contractor in aGovernmentenvironment is preferred.

Responsibilities:

• This position is responsible for monitoring the entire lifecycle of trouble tickets.

• Demonstrates working knowledge of high visibility customer ticket.

• Analyze status of tickets and verify next action is clear and concise.