C3EL is seeking an Application Support Specialist / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide Department of Defense (DOD)-wide functional and technical application support, including user account administration, issue troubleshooting, ticket management, escalation, migration support, documentation, and coordination with Government and higher-tier administrators.
Primary Responsibilities:
- Implement, administer, modify, and troubleshoot user application accounts for -supported systems.
- Provide organizational-administrator support for contract writing and other business applications as assigned.
- Work directly with end users and higher-tier system administrators to document, track, troubleshoot, and resolve application issues.
- Open, maintain, and close trouble tickets with complete documentation of work performed and corrective actions.
- Coordinate with DOD application administrators on account, access, workflow, and application-administration issues.
- Support application transitions and account migrations, including coordination with affected users and higher-tier support teams.
- Proactively identify recurring user/workflow issues and help reduce technical barriers and delays affecting DOD mission execution.
- Maintain SOPs, knowledge bases, central repository documentation, diagrams, and support metrics.
- Participate as an application SME in recurring or ad-hoc meetings when required.
Required Qualifications:
