We're looking for an Operations Director who thrives on structure, leads with steadiness, and gets things done. This is a newly created role where you will be the operational backbone of the organization: the person the team turns to for day-to-day decisions, and the person who keeps things running while leadership focuses on growth.
If you're organized, calm under pressure, and energized by building systems that work, this is your opportunity.
What You'll Do
- Own day-to-day operational decision-making across departments, escalating only what genuinely requires leadership involvement
- Supervise and support the VA and Medicaid teams' daily workflow as their first point of contact
- Manage payroll processing and administration, ensuring accuracy, timeliness, and compliance with all applicable regulations
- be available in person or by telecommunication atall times for all aspects of agency operation or designate in
writing an individual to assume the authority and control ofthe agency if the administrator is temporarily unavailable - be responsible for compliance with all regulations,laws,policiesandproceduresapplicabletohomeand community based service providers
- Employ,eitherbycontractorstaff,qualifiedindividualsandensureadequatestaffeducationandevaluations
- Ensure the accuracy of public information andmaterials
- Act as liaison between staff, contract personnel andthe governing body
- Implementanongoing,accurateandeffectivebudgeting and accounting system
- Ensure that all staff receive proper orientation andtraining on policies and procedures, client care and services and documentationas required by law or as necessary tofulfill each staff person's responsibilities
- Assure that services are delivered according to theclient's individual service plan
- Notserveasadministratorformorethanonelicensed HCBS provider
- Oversee credentialing, DSW training compliance, and COPC review processes
- Partner with leadership on SOP completion and ensure procedures are followed consistently across departments
- Monitor team capacity and workload distribution, flagging risk before it becomes a retention issue
- Support performance management processes, including documentation and accountability follow-through
- Serve as a stabilizing, visible leadership presence for the team
What You Bring
- Have a bachelor's degree, plus a minimum of four years of verifiable experience working in the health or social service related business providing services to elderly and/or persons with development disabilities
- Shall be a resident of the state of Louisiana
- Hands-on payroll management experience, including familiarity with payroll systems and compliance requirements
- Proven ability to manage multiple departments or workflows simultaneously without losing detail or follow-through
- Strong communication and conflict-resolution skills
- Comfort working in a compliance-heavy environment; Medicaid or VA services experience is a plus
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