Job Description
We are looking for a Process Improvement/Re-Engineering Analyst to support a Long-term Contract engagement in Bellevue, Washington. This role will evaluate end-to-end operational workflows, partner closely with frontline and cross-functional teams, and turn observations into practical recommendations that improve efficiency and service delivery. The ideal candidate brings a strong background in process analysis, operational excellence, and structured problem-solving, with the ability to produce a clear roadmap for future improvements within defined timelines.
Responsibilities:
• Build and manage a structured assessment approach to review operations and keep work on track against project deadlines.
• Observe day-to-day activities across relevant teams to understand how tasks are completed in practice and where breakdowns occur.
• Capture current workflows in clear process documentation, including handoffs, decision paths, exception handling, and dependencies.
• Analyze operational pain points to uncover inefficiencies such as delays, duplicate work, rework, bottlenecks, and manual interventions.
• Engage business and technology stakeholders to confirm findings, gather input, and refine improvement priorities.
• Develop practical future-state recommendations that address people, process, reporting, and technology opportunities.
• Create a prioritized backlog of improvement initiatives to support planning and execution of next-step operational changes.
• Present findings and root-cause insights in a concise, actionable format for leadership and operational partners.• Demonstrated experience leading process improvement or re-engineering efforts in complex operational environments.
• Strong capability in process mapping, workflow analysis, and documentation of current-state and future-state operations.
• Knowledge of continuous improvement methodologies such as Lean, Kaizen, Six Sigma, or related operational excellence practices.
• Proven skill in root-cause analysis and identifying practical solutions to reduce waste and improve performance.
• Ability to work independently, conduct detailed assessments, and deliver recommendations within established timeframes.
• Effective communication and facilitation skills, with experience interviewing stakeholders and validating operational findings.
• Proficiency in documenting process improvement initiatives and translating observations into prioritized action plans.
