C3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide flexible cross-functional coverage across application support and end-user equipment support. This role is designed to preserve continuity of services, absorb workload spikes, backfill planned/unplanned absences, and support application transitions and fiscal-year-end demand.
Primary Responsibilities:
- Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires.
- Provide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required.
- Backfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods.
- Assist with application transitions, account migrations, new-user setups, relocations, and configuration changes.
- Proactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation.
- Coordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations.
- Provide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter.
- Support weekly metrics and reporting by maintaining complete and accurate support records.
Required Qualifications:
