Operations Manager

perationsManager

At Radial, our employeesarethe forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too.When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for anOperationsManager.

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.Click Here to Learn More About Radial

RoleSummary:

TheOperations Managerprovides leadership and supervision toanoperations teamworking forthe same value stream to create a world-class operations team.This includes, but is not limited to,managinginbound and,pick/ packoperations,and outbound shipments, andmaintaininginventory.The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement andsupportsalean culture ofinventory,people,and processes.

Responsibilities:

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manageday to dayoperationalstrategyensuring the campusoperatesin a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work weekresponsibility of clientorclients(including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives toensure efficiency, accuracy,and quality.
• Interact with clients on operational topics.
• Oversee all aspects of quality assurance, includingestablishingmetrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback asnecessary, including salariedmembers of management.
• Promote and develop aculture of continuous improvementwithin the value stream.
• Deliver productivityandimprovements in line with KPIs.
• Own lean process improvement and CI initiatives.
• Organizes and manages all necessary resourcesrequiredto improve safety, improve quality, increase customer service, and lower cost.
• Ensure all training and skills development programs, along with all Standard Operating Procedures (SOPs) within the value stream, are up to date andmaintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Managerelationships with on-site seasonal staffing representatives andadvise the director of operations on seasonal labor needs.
• Budget management for valuestream.

Qualifications:

• Bachelor’s degreestronglypreferred /HS Degree or GEDrequired.
• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience in creating productivity improvement through continuous improvement efforts.
• Execution focused.
• Ability to be flexible.
• Awareness of internal customer requirements.
• Analyze data toidentifydefects and root cause analysis.
• Identifyprocess opportunities to create growth.
• Performance oriented.
• Strong verbal and written communication skills.
• Ability toestablishand orenhance quality control procedures.
• Mustdemonstrate the capacity to learn ALL operational functions.
• Ability to coach, mentor, and motivate direct reports.
• Ability to influence and collaborate with peers and upper management.
• Must be proficient with Microsoft Office with a strong emphasisinExcel.
• Musthave intermediate math skills.
• Must be able to lift50lbs.Must be able to push or pull carts of up to 100lbs.

Travel:

• This positionis notremote.
• Travelis notrequired.

Benefits:

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educationalassistanceand more!

1st Shift Hours: Monday to Friday 7:00am to 4:30pm. Must be available to work 2nd shift as needed during peak season.

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Radial is committed to ensuring that its online application processprovidesan equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you needa reasonableaccommodationin order tosearch for a job opening or tosubmitan application, please contact us. We will work toassistdisabled job seekers whose disability prevents them from being able to apply online.

Candidates with arrest orconvictionsrecords will be considered for employmentin accordance withthe Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Wantto join an organization with an inclusive work culture? No need to look any further. Apply now!

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We are Radial, the leader in omnichannel commerce technologies and operations. We enable you to profitably exceed customer expectations by taking on the complexity of your omnichannel retail business and transforming it into a seamlessly orchestrated customer experience.

To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with you to execute your orders, payments, fulfillment, or customer care, your promises become ours.