Robert Half is seeking a friendly, professional, and customer-focused Call Center Customer Service Representative to join a local team. In this role, you will handle inbound calls, assist customers with questions and concerns, resolve issues efficiently, and provide a positive customer experience. The ideal candidate has strong communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment.
Key Responsibilities
- Answer a high volume of inbound and/or outbound customer calls
- Assist customers with account questions, billing inquiries, orders, service issues, and general support
- Resolve customer concerns in a timely, accurate, and professional manner
- Document customer interactions and update records in the system
- Escalate complex issues to the appropriate department when needed
- Maintain a strong understanding of company products, services, and policies
- Meet performance goals related to call quality, response time, and customer satisfaction
- Provide excellent service while maintaining professionalism and empathy
Qualifications
- High school diploma or equivalent required
- Previous customer service or call center experience preferred
- Strong verbal and written communication skills
- Excellent listening, problem-solving, and conflict-resolution abilities
- Comfortable using computers, CRM systems, and multiple screens at once
- Ability to multitask and work efficiently in a fast-paced setting
- Reliable attendance and a strong work ethic
For immediate consideration, please call !
