Job Description
We are looking for a Customer Service Representative to join a team in Milwaukee, Wisconsin, in a contract opportunity with the potential for a permanent role. This role is ideal for someone who enjoys supporting business customers, resolving service-related concerns, and keeping order and account information accurate. You will work closely with sales, accounts receivable, and operations teams to help maintain strong customer relationships while ensuring timely follow-up on orders, billing, and inventory-related tasks.
Responsibilities:
• Serve as a primary point of contact for business customers, addressing product concerns, delivery questions, service issues, and potential growth opportunities.
• Review incoming purchase orders, investigate discrepancies when needed, and enter order details accurately into company systems.
• Maintain and update customer-related web information in coordination with the Accounts Receivable team to support accurate account records.
• Partner with plant operations and sales staff by preparing requested reports and assisting with web-based customer support needs.
• Document quality-related issues, create the necessary organizational records, and monitor progress through resolution.
• Support billing activities by helping generate credit memos and following up on past-due invoices to encourage timely payment.
• Contribute to customer experience initiatives by assisting with the annual customer service satisfaction survey process.
• Provide coverage for coworkers during absences and help maintain smooth daily service operations across the team.
• Assist with inventory activities, including monthly counts, transaction entry, stock monitoring, and material replenishment requests from external vendors and affiliated locations.• 2+ years of experience in customer service, call center support, or a related customer-facing position.
• Background in order entry and handling inbound customer communications in a fast-paced environment.
• Ability to manage both inbound and outbound calls professionally and effectively.
• Strong attention to detail when reviewing orders, updating records, and processing account-related information.
• Comfortable collaborating with cross-functional teams such as sales, accounts receivable, and operations.
• Effective written and verbal communication skills with a focus on problem-solving and customer support.
• Proficiency with basic computer systems and web-based tools used for data entry, account maintenance, and reporting.
