Licensed Insurance Customer Service Representative

Our established dynamic team seeks a licensed insurance individual to provide exceptional customer service to our highly educated commercial insurance clients. If you have previous personal commercial insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

Insurance Customer Service Representative responsibilities:

• Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
• Demonstrate accuracy in processing client policy modifications based on the data given
• Verify new customers coverage and present policyholders with proof of insurance paperwork
• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
• Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
• Handle the entire renewal process and preparing professional proposals of insurance

Insurance Customer Service Representative qualifications:

• High school diploma or GED equivalent needed
• Previous insurance agency experience required for this position
• Knowledge of commercial lines insurance products and policies
• Must have knowledge of Microsoft Office and customer relationship management software
• Excellent active listening, interpersonal, and communication skills

Well established independent insurance agency without the corporate red tape. We are focused on superior customer care to our highly educated clientele. Our client retention is 99% and spans an average of 20 years. This position is important to the expansion of our business.