Supervisor, Transportation

Responsibilities

Under the overall supervision of the Manager, Transportation, the Supervisor, Transportation is responsible for performing supervision and management tasks for a minimum of three direct reports. It includes providing guidance, training and oversight for the assigned drivers, monitoring safety and maintenance of vehicles and equipment, as well as representing the Transportation Department in all necessary meetings and interdisciplinary discussions. Occasionally the Supervisor, Transportation will provide transportation for frail and elderly participants from their home to the centers and appointments.

Essential Functions and Work Responsibilities

Functional Category: Supervision

Estimated Percent of time Spent – 45%

• Supervises direct reports, and provides, by example and leadership.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws.

• Interviews, hires, and trains employees; plans, assigns, and directs work; recognizing and rewarding employees; corrective disciplinary procedures and practices (under overall direction of Transportation manager and in partnership with Human Resources), addresses complaints and resolves problems.

• Helps set the tone of the department to ensure morale, teamwork, and that the positive employment culture of the organization is maintained.

• Responsible for personnel and route substitution(s).

• Distributes all required information concerning the following day’s transportation schedules in a timely manner.

• Supervises drivers in the field with unplanned and changing situations in addition to keeping drivers updated on events such as cancellations, add-ons or changes in working conditions.

Functional Category: Administrative

Estimated Percent of time Spent – 45%

• Enforces safety rules and regulations.

• Plans work assignments and equipment allocations to meet transportation and quality/production goals.

• Reviews medications and supplies orders, manifests and schedules or receiving notices to determine work sequences and volumes and destinations.

• Inspects or tests vehicles and equipment, to ensure that they are safe, free of defects, and consistent with specifications.

• Assists Dispatchers and Transportation Manager in their daily activities by providing information regarding overtime, PTO schedules, resource availability and any relevant information for operations.

• Plans, schedules and assigns the Driver’s daily duties such as: medication and supply distribution and pre/post – trip inspections. Provides relief coverage for Drivers as needed.

• Trains new and current drivers on new equipment, routes and other necessary information to insure smooth operations.

• Performs ride-a-longs on Drivers to ensure proper handling of all safety procedures. Functions on call after hours as assigned

• Provides relief coverage for Transportation Managers at all IGCP Centers as needed, according to priorities defined by the Director of Transportation.

Functional Category: Driving

Estimated Percent of time Spent – 10%

• Provides relief coverage for Drivers as assigned or as needed and ensures that all InnovAge vehicles are driven in a safe and responsible manner.

• Drives InnovAge vehicles in a safe and responsible manner which includes utilizing defensive driving skills, following InnovAge policies, procedures and assigned routes.

• Loads and unloads participants in and out of InnovAge vehicles and assists participants into and out of their homes in adherence with InnovAge policies and procedures.

• Assists participants into their homes and helps with simple tasks when necessary and appropriate, such as: helping participants with outerwear and moving of items that are obstructing walking paths.

• Transports participants to requested appointments that have been pre-arranged by the dispatcher.

• Keeps Dispatch updated on all events of their assigned routes.

• Maintains safety and cleanliness of assigned vehicle and coordinates scheduling of van maintenance with the Manager of Transportation.

• Assists other Drivers with the loading and unloading of participants arriving and exiting the center.

Travel

Estimated Percent of time Spent –5%

• Travel between local InnovAge worksites

• Travel to client and potential client homes and/or other off site locations

• Overnight travel out of state

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

REQUIRED

Education

• High School Diploma/GED

Licensure, Certification, Registration or Designation

• Requires state issued Class C driver’s license, good driving record and to be at least 21 years of age.

Work Experience and Qualifications

• Supervisory skills and a minimum of 2 years’ experience in supervising staff in the Transportation industry or equivalent combination of education and experience.

• Previous DOT and Defensive Driving experience

• Knowledge of principles and methods for moving people and goods including the relative costs and benefits.

• Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes meeting quality standards for services, and evaluation of PPT’s satisfaction.

• Administration and Management Knowledge of business and management principles.

PREFERRED

Education

• Two-year degree preferred

• A minimum of 2 years’ experience in working with the frail or elderly is required.