Description:
Title: Caf Shift Leader
Department: Retail
Reports to: Caf Manager
Status: Full Time
Exempt: Non-Exempt
POSITION SUMMARY
The Caf Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Caf Manager.
SPECIFIC RESPONSIBILITIES
- Deliver caf’s positive financial results in accordance to budget.
- Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
- Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
- Delegate specific responsibilities using Caf Functional Architecture Model. · Ensures the caf’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
- Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
- Perform other duties or projects as assigned.
Requirements:
EDUCATION/QUALIFICATIONS
College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.
REQUIREMENTS
- Proficient skill level for POS and computer programs.
- Knowledge of basic mathematics for business usage.
- Availability and flexibility for schedule that includes evenings, weekends and holidays. · Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs. · Ability to see, read and write in English.
- Completed Colectivo Caf training programs – Register, SB, 300 level bar certification, New Hire Orientation.
Wage includes an average tip of $7.00 per hour.Tip amounts are not guaranteed.Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.
