Inside Sales Coordinator

• Coordinate Inside Sales initiatives to generate new business and increase sales opportunities.
• Manage and grow relationships with key house accounts to drive customer retention and repeat sales.
• Monitor and follow up on leads generated through the company website and Inside Sales activities.
• Coordinate proposals and technical information between Sales and Engineering.
• Review customer specifications, drawings, schematics, and RFQs to help determine appropriate equipment and solutions.
• Assist with specification verification, deviations, substitutions, and exceptions.
• Manage customer change orders and monitor proposal terms and conditions.
• Coordinate project schedules and timelines and communicate status to customers when needed.
• Participate in customer visits, design reviews, and follow-up meetings.
• Oversee CRM usage and configuration to track sales activity, opportunities, and performance.
• Coordinate with our outside marketing firm and provide technical input for website content and sales literature.
• Identify opportunities to improve our sales processes and customer experience.
• Support product innovation initiatives by providing technical and customer feedback.
• Maintain current technical and industry knowledge through professional development and industry involvement.

• Bachelor’s degree in Engineeringwith education or experience in HVAC Technology, Marketing, and/or Project Management.
• 5+ years of relevant experiencein HVAC, engineering, sales, project management, or a related field.
• Strong understanding of HVAC systems, equipment, applications, and markets.
• Ability to read and interpret technical specifications, drawings, schematics, RFQs, and regulations.
• Strong written, verbal, presentation, and customer relationship skills.
• Ability to understand and calculate margins, profitability, percentages, and other business-related figures.
• Strong problem-solving, organizational, and project coordination skills.
• Proficiency with Microsoft Office, CRM systems, spreadsheets, and related business/design software.
• Ability to work effectively with customers, engineers, sales professionals, management, and external partners.
• Must be authorized to work in the United States.

Equal Opportunity Statement

Northern Air Systems is an equal opportunity employer committed to providing a professional work environment in which all qualified individuals are considered for employment without regard to legally protected characteristics.

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified or assigned as business needs require.