Collections Specialist

Job Title: B2B Collections Administrator

Location (city, state): Phoenix, AZ 85040

Compensation: $21 - $27 / hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Qualifications:

• 2+ years of B2B customer service experience
• Strong attention to detail and ability to maintain accurate records
• Professional communication skills with the ability to interact with business clients
• Experience handling collection-related conversations is preferred
• Background in data analysis or reviewing account trends is a plus

Job Description:

Addison Group is hiring a B2B Collections Administrator on behalf of our client. This role will support business account management by assisting with collection activities, maintaining accurate account information, and partnering with internal teams to resolve billing-related issues. The ideal candidate will have strong organizational skills, attention to detail, and experience working with business customers in a professional setting.

Industry: Business Services / Financial Operations

Work Schedule: Full-time schedule

About Our Client:

Our client is seeking a detail-oriented professional to support their accounts receivable and customer account processes. This opportunity is ideal for someone with experience in B2B customer support, collections, and account administration.

Key Responsibilities:

• Communicate with business customers through phone, email, and written correspondence to verify account details and support collection efforts
• Work closely with accounts payable teams to help resolve invoice discrepancies, billing concerns, and account questions
• Maintain organized records of customer interactions, payment activity, and account updates within internal systems
• Review account information to identify trends, recurring issues, and opportunities to improve collection processes
• Provide accurate updates and support to ensure customer accounts are managed effectively

Perks:

• Competitive hourly compensation
• Opportunity to gain experience supporting business account operations
• Collaborative professional work environment
• Benefits eligibility including medical, dental, vision, and 401(k)

Additional Details:

This position is a great fit for candidates with experience in B2B customer service, account support, collections, or administrative roles who enjoy working with customers and maintaining accurate financial records.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.