Build your customer-care career with the industry leader
Atlas Fibre is a premier manufacturer, fabricator, and distributor of highperformance plastic composites. Our customers span Additive Manufacturing, Aerospace, Power & Energy, and Consumer Goods, and we’re recognized for integrity, strong values, and top-tier quality and technology.
What a typical day looks like
- Start your day reviewing your inbox and call queue. You’ll speak with B2B customers and vendors by phone and email, offering clear, calm, and professional support.
- Use our CRM/case system to track requests and our ERP to check inventory, pricing, and order status. You’ll prepare quotes using our quoting tools.
- Guide customers toward the best-fit solution from our product portfoliono cold calling. Our dedicated inside sales team handles prospecting.
- Coordinate with internal teams to make sure orders move smoothly from request to fulfillment.
- Stay curiouslearn the pros and cons of product options and help customers make confident decisions.
Training and support you can count on
- Full training on company processes, our product ranges, and how to evaluate solution tradeoffs.
- Hands-on onboarding for our case management, quoting tools, and ERP workflows.
- Direct access to your Team Supervisorsupport when you need it, autonomy when you don’t.
Who thrives here
- Customer service or inside sales experience: You know how to gather details, provide information, fulfill orders, and resolve issues.
- Confident communicator: Comfortable on the phone and via email; professional, poised, and steady under pressure.
- Inquisitive quick-learner: You pick up product knowledge quickly and explain technical concepts clearly.
- Systems-savvy: Experience with CRM/ticketing and ERP systems.
- Truly organized: You don’t just say ityou live it.
- Manufacturing/industrial exposure preferred: We prioritize this background, but we’ll train the right person with strong aptitude.
Role details
- Location: In-person at our Northbrook, IL office (about 25 miles from Chicago).
- Job Type: Full-time
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Referral program
Preferred proficiencies
- Customer Service
- Business-to-Business (B2B)
- ERP & MRP Systems
- Aerospace Manufacturing
Machines & technologies you’ll use
Ready to apply?
If this sounds like you, don’t waitclick Apply and attach your resume. We’re growing and excited to meet motivated, friendly professionals who are ready to make a difference.
