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Associate NOC Technician (Network Operations Center)

Ziply Fiber

Everett, WA 98201 • $19.00 to $33.49 / hr • 9/15/2026

Information Technology

Job Description

Job Description

Position Title: Associate NOC Technician (Network Operations Center)

Rate of Pay: $19.00 to $33.49 hourly DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated toelevating the connected livesof the communities we serve. We offer the fastest home internet in the nation, arefreshingly great customer experience,andaffordableplans that putcustomersin charge.

As ourstate-of-the-artfiber network expands, so does our need for team members who can help us grow and realize our goals.

OurCompany Values:

  • Genuinely Caring:We treat customers and colleagues like neighbors, with empathy and full attention.
  • Empowering You:We help customers choose whatisbest for them,andwesupport employeesin implementingnew ideasand solutions.
  • Innovation and Improvement:We constantly seek ways to improve how we serve customers and each other.
  • Earning Your Trust:We build trust through clear, honest,human communication.

Job Summary

This position is 100% on-site in Everett, WA so you must live within commuting distance of the office.

The Associate Network Operations Center (NOC) Technician is responsible for the day-to-day monitoring of Ziply Fiber networks infrastructure. This position is responsible to monitor, document, escalate problems, and receive customer calls. The Associate NOC Technician spends a great deal of time working in a team environment with other network staff but also works on projects independently.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Systems Monitoring & Operations

· Monitor the overall health and availability of all systems from the Network Operations Center.

· Monitor Network/systems alarms and create tickets for associated issue to dispatch to required group for resolution.

· Provide shift support for the Ziply Fiber networks system.

Technical Troubleshooting & Documentation

· Basic knowledge with methodical, Logical, and process driven troubleshooting skills using tools such as nslookup, ping, traceroute, ipstat, tcpdump, curl, log analysis, remedy, etc.

· Basic knowledge with documentation of processes, procedures, and systems

Customer & Support Interaction

· Receive inbound support requests via email, phone, and chat.

· Great customer service skills.

· Quick to adapt to a fast pace job addressing a wide range of issues.

Process Adherence

· Adherence to the processes and policies in the NOC master playbook.

Other Duties

· Performs other duties as required to support the business and evolving organization.

Required Qualifications:

· High school diploma or GED.

· Basic knowledge of network protocols and network topology.

· Basic knowledge with troubleshooting internet routing protocols ( OSPF,BGP,etc).

· Basic knowledge with VOIP (SIP,TDM, etc).

·&nb