Overview
The qualified candidate for this position will answer inbound telephone calls from members, providers, brokers/agents, and potential clients, provide information to members regarding dental benefits and provider network, provide eligibility information to provider network and coordinate emergency care (out-of-area and specialist referrals). Join a fun, friendly, and professional environment where we care greatly about our staff.
Responsibilities
- Interact with other departments (or areas) to resolve patient and/or doctor inquiries
- Assist in training new Customer Service representatives
- Answer inbound telephone calls from members, providers, brokers/agents, and potential clients
- Provide information to members regarding dental benefits and provider network
- Provide eligibility information to provider network
- Coordinate emergency care (out-of-area and specialist referrals)
- Interact with other departments (or areas) to resolve patient and/or doctor inquiries
- Coordinate Language Assistance Program requests
- Clerical duties and/or projects as assigned
Western Dental – Brident offers a competitive benefit package designed to enhance the lives of our team members. Team members are eligible for benefits based on their full time status.
- Paid Time Off (PTO)
- Holiday Pay
- Medical
- Dental
- Vision
- Continuing education and advancement opportunities
- 401 (k) plan
Qualifications
- Goodverbal and written communication skills
- Minimum of one year customer service experience in a Call Center environment
