Customer Service Representative

Job Title: Customer Service Representative (PART TIME - 20 hours per week)

Location (city, state): Scottsdale, AZ

Compensation: $17.00 - $20.00/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Qualifications:

• 1–3 years of customer service, administrative support, or related office experience preferred
• Construction industry experience is a plus but not required
• Bilingual in English and Spanish required
• High School Diploma or GED required
• Experience using Microsoft 365, Outlook, Word, and basic Excel skills
• Strong organization skills with attention to detail and accuracy
• Ability to manage multiple priorities and adapt to changing processes
• Comfortable learning new software systems and workflows

Job Description:

Addison Group is hiring a Customer Service Representative on behalf of our client, a well-established construction organization. This part-time contract opportunity supports customer communication, scheduling coordination, administrative tasks, and internal operations. The ideal candidate will have strong communication skills, excellent organization, and the ability to provide a high level of customer support while working closely with internal teams and field personnel.

This role is a great fit for someone who enjoys a collaborative office environment, managing customer requests, coordinating schedules, and supporting day-to-day business operations.

Industry:

Construction / Building Services

Work Schedule:

• Contract position (6 months with potential opportunity to convert)
• Part-time: 20 hours per week
• Monday–Friday, 8:00 AM–4:30 PM schedule with a 30-minute lunch

About Our Client:

Our client is a family-oriented construction company with a strong reputation for employee longevity and a collaborative workplace culture. They offer a casual office environment where team members work closely together to support customers, field teams, and business operations.

Key Responsibilities:

• Manage customer service inquiries through email, phone, and other communication channels
• Respond to customer requests and coordinate repair/service scheduling
• Communicate updates with customers, field teams, and internal departments
• Schedule service appointments and coordinate daily work activities
• Support administrative tasks related to job tracking and documentation
• Assist with basic job costing, invoice tracking, and purchase order processes
• Maintain accurate records and update information within company systems
• Monitor shared inboxes and ensure requests are routed appropriately
• Provide translation support when needed
• Assist with general office support and special projects

Perks:

• Casual and team-focused office environment
• Opportunity to work with a stable and growing organization
• Potential for long-term employment after contract period
• Opportunity to gain experience in construction operations and customer service coordination

Additional Details:

• This is a customer service and administrative-focused position, not a dispatcher role
• Candidate should be comfortable with email-based communication and scheduling responsibilities
• Experience with construction processes, job tracking systems, or similar software is preferred but not required
• Interview process includes two steps: virtual interview followed by an in-person meeting

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which it has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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