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Desktop Engineer

Global Enterprise Services, LLC

Fort Meade, MD 20755 • $83,000 to $95,000 / yr • 9/15/2026

Engineering , Information Technology , Professional

Job Description

Job Description

DISA DES - Desktop Hardware Engineer

GESis seeking a Tier III Desktop Hardware Engineer for the DISADESprogram. Under general supervision, provides third-tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first and second tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise.Escalates more complex problems to Senior Level.

Education and Experience:

  • High School Diploma or equivalent
  • 3+ years of applicable work experience
  • ITIL, HDI,orWindows 10 MCTS certification
  • Remedy/ServiceNowexperience
  • Security+CE(or appropriate DoDM 8570 Baseline Certification)
  • IAT Level II certification is required before start

Responsibilities:

  • Experience supporting Windows 10, and MS Office 2016
  • Experience using Remedy or a similar ticketing system