Patient Service Representative

JOB SUMMARY

PSR is responsible for administering the patients’ check-in and checkout process.

PRIMARY FUNCTIONS

1. Provide prompt, courteous, and professional service to patients.
2. Answer patients’ questions within the scope of responsibilities.
3. Ensures and maintains an efficient flow of patients.
4. Enters, updates, and ensures accuracy of patient demographics
5. Interview patients for possible sliding-scale services eligibility.
6. Verify insurance coverage and eligibility dates in system and collect applicable payments.
8. Post charges to patients’ accounts.
9. Scan and imports demographic data and clinical documentation into patients’ charts.
10. Schedule appointments for patients as needed.

EDUCATION AND EXPERIENCE

1. High School Diploma or equivalent
2. Preferred, 1 year of customer service experience
3. Preferred, 1 year of medical experience

KNOWLEDGE, SKILLS AND ABILITIES

1. Knowledge of ICD-10 and CPT Codes
2. Computer literacy
3. Effective communication skills and ability to work well independently and in a team environment
4. Bilingual (Spanish / English) highly preferred

PHYSICAL REQUIREMENTS

1. Frequent exposure to fumes or airborne particles, moving mechanical parts and vibration and to a variety of extreme outside weather conditions.
2. Ability to walk and to stand for long-periods of time
3. Ability to bend, kneel, stoop, crouch, crawl and climb all day.
4. Ability to lift or move items over 50 pounds.