Customer Service Representative

Position: Customer Service Representative (CSR)

Worksite Address: Santa Clara, CA 95050

Work Hours: Monday-Friday, 3:00 PM-11:30 PM (Training on day shift for at least one week)

Company Overview

This client is a global logistics and supply chain organization that helps businesses manage transportation, distribution, and customer fulfillment operations. The company supports the movement of products through complex supply chains while focusing on operational efficiency and customer satisfaction. This client works with a wide range of customers and business partners to coordinate deliveries, resolve service issues, and maintain smooth daily operations. Employees play a key role in ensuring customers receive timely support and accurate information regarding their shipments and orders.

Day-to-Day

The ideal candidate is a customer-focused professional who enjoys solving problems and delivering a positive service experience. This individual will support customers and business partners by serving as a primary point of contact for delivery-related inquiries, order updates, and issue resolution. Working within a logistics and operations environment, they will help ensure customer requests are handled efficiently while maintaining accurate communication across teams. Their contributions will directly support service performance, customer satisfaction, and day-to-day operational success.

Responsibilities

• Respond to customer and business partner inquiries via phone and email
• Professionally manage and resolve customer complaints and service-related concerns
• Research, diagnose, and address operational issues impacting deliveries or orders
• Track and monitor delivery routes to provide accurate status updates
• Process delivery order modifications, updates, and cancellations
• Review and verify required shipment documentation and records
• Maintain clear communication with internal teams and external customers
• Provide timely solutions while meeting customer service expectations
• Accurately document customer interactions and follow-up activities
• Support daily operational workflows to ensure smooth delivery execution

Desired Skill Set:

• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint
• Strong customer service and communication skills
• Ability to investigate, troubleshoot, and resolve customer concerns
• Excellent organizational skills with the ability to manage multiple tasks simultaneously
• Ability to work effectively in a fast-paced environment and prioritize competing demands
• Comfortable handling customer interactions through phone and email

Compensation
$18.00/hr. -$20.00/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law