Lift Operator 2026/27

SummaryofJob Purpose

LiftOperationsisresponsibleforthesafeloadingandunloadingofourcustomersonchairlifts,conveyor, andsurfacelifts.Thisisanoutdoorandphysicallydemandingposition.Dailydutiesarenumerousand manyarelistedbelow.LiftOperationsisateam-orienteddepartmentfocusedonprovidingourguestswith excellent customer service.

JobDutiesandResponsibilities

Thisjobdescriptionisintendedasasummary oftheprimaryresponsibilitiesofandthequalificationsfortheposition. The job descriptionisnot intendedtobe inclusiveofall duties anindividual intheposition might beasked toperform orofallthequalificationsthatmayberequirednoworinthefuture.Wewillnotaskyoutoperformataskthatisinherentlyunsafeorthatyouarenotadequatelytrainedtoperform.Whenwedoaskforyourassistancewithanyjob, we expect an enthusiastic and cooperative response.

UnderthesupervisionoftheLiftOperationsManagers,Supervisors,andLeadOperators,theLiftOperator shall be required to:

Duties:

1. FollowANSI-2022B77.1section4.3.2.3.3,whichdescribesthedutiesofanattendant.
2. Assistwiththedailyoperationofyourassignedaerialliftorsurfacelift,toincludeinpart:
   1. Inspectionandcheckingoftheliftpriortooperation.
   2. Maintenanceofthelifthouse,equipment,andsurroundingareathroughoutyourshifttoensure they remain in a neat and orderly manner.
   3. Assisttheguestsonandoffthelift.
3. Continually remain vigilant and situationally aware of the needsof both the equipment and the customers/staffandreacttothoseneedsinaprotectivemanner,whilemaintainingqualityservice.
4. Maintainappropriateproximitytocontrolsandkeepapresenceattheliftatalltimeswhileonduty.

1. Maintain carriers, loading and unloading areas, platforms, and ramps, through use of various hand tools, shovelingsnow(sometimeswetandheavysnow)tomakeiteasierforpassengerstoloadandunload with a high degree of care andefficiency.
2. Demonstrate an on-going commitment to delivering excellent customer service. This involves interacting withcustomersinacourteousmannerandbeingabletoanswerquestionsprofessionally.
3. Provide timely and accurate information concerning weather conditions, grooming, slope conditions, and other related information intended to better the customer experience.
4. Communicateproblemstosuperiors,whileshowinginitiativeinhandlingroutineandemergency situations.Communicate with other departments in courteous and professional manner.
5. Maintainappropriaterecordsasrequiredsituationallyassetforthbycompanypolicyandprocedures. Including accurate information regarding lunch and ski/ride breaks.
6. Maintain the ticket gate/tablet for accuracy, while remaining professional and courteous.
7. Supportandpromotecompanypoliciesandprocedures.
8. Knowledgeofresortarea,terrainandfacilities.KeepupdatedoncurrenteventsatDodgeRidge.
9. Participateinroperescuetrainingexercisesandassistinliftevacuationsasdirected.
10. Comply with and enforce departmental safety rules and policies. Be knowledgeable of and promote, hill safety,riskawareness,andgoodhousekeepingprocedures.
11. Bepreparedforwalkingandworkingonunevenground,deeppowder,andicyandwetsurfaces.
12. Properuse/careoftoolsandequipmenttomaximizecompanyprofitabilityandproductivity.
13. Ensurethatanyinformationregardinglost(B.O.L.O.)orinjuredskier/snowboarderreporteddirectlyto yougetspassedontotheappropriatepersonnelquickly.Thistypeofsituationtakesprecedenceover all other duties.
14. Activelyandefficientlyassistwithmazecontrol.Maintainorderlypassengertrafficconditionswithin your jurisdiction.
15. Knowledge and ability to assist in an unseated passenger rescue scenario by following the unseated passenger plan.
16. Safeoperationofsnowblower;uponthecompletionofthesnowblowertrainingprogram.
17. Performs other related duties as assigned.

JobQualifications

1. Mustbeatleast18yearsofage.
2. Completion of the Lift Operations training program and understanding of the Dodge Ridge Customer ServicePolicy.
3. Ability to consistently deliver excellent customer service.
4. Abilitytoreadandwritelegiblyandtoexercisegoodcompositionskillstocompleterecordsandreport forms.
5. Must present a well-groomed and professional public image.
6. Maintain a courteous, pleasant demeanor in person and on the telephone.
7. Mustbeabletomaintaincontrolandrationaldemeanorinemotionallychargedsituationsinvolving guests and/or employees.
8. Mustbeabletoremainsituationallyawarewhileperformingrequiredduties.

1. Goodphysicalconditionasthispositionrequireshiking,shoveling,andheavyandawkward lifting/carryingof50lbs.,upto100lbs.withassistance.
2. Mustbeabletotolerateheights.
3. Havegoodmanualandphysicaldexterityskills.
4. Mustbeabletomakequickdecisionsregardingsafety.
5. Abilitytolearnandretaintheknowledgeofthefunctionoftheequipmentandstandardproceduresfor its care and safe operation.
6. Mustbepunctual,honest,trustworthy,andpossessgoodjudgement.
7. Willingness to work during extreme weather conditions.

JobAttitudes

• ProvideapositiveandhelpfulattitudetowardsallcustomersandallDodgeRidgeemployees.
• SupporttheCompany’spoliciesandprocedures.
• SupporttheharmonyandgoodwilloftheCompany.
• Beaneffectiveteammember.

WorkSchedules

WeatherconditionsandguestvolumeplayalargeroleintheworkschedulesofDodge Ridge employees.

When conditions are normal, you may be expected to work 40 up to 48 hours per week, including weekends and holidays. During busy periods, you may be asked to work six (6) days per week.

You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time. Keep in mind that you will often be required to travel on hilly, snow packed, and icy roadsurfaces.

WorkingConditions

Atanytimeduringtheskiseason,DodgeRidgeemployeesareoftenrequiredtoperformtheirtasksinhigh winds,heavy snowfall,lowvisibility,rain,andextremelycoldorwarm temperatures.

Work is typically outside, working directly with resort guests and other resort staff members. It can be noisy, cold, wet, or humid. You may be expected to work in high places, and you will frequently work around moving objects. At times you may be inside a lift shack.