Join a Growing Industry Leader Are you a customer-focused professional who thrives in a fast-paced environment? We are seeking a Customer Service Representative to serve as a key liaison between customers, sales, logistics, and production teams. This role is ideal for someone who enjoys building relationships, solving problems, and ensuring a seamless customer experience from order placement through delivery.
What You'll Do- Build and maintain strong relationships with customers through professional and responsive communication.
- Manage customer inquiries related to orders, inventory, pricing, lead times, shipments, and delivery schedules.
- Process and maintain customer orders accurately within company systems.
- Coordinate with internal departments including Production, Logistics, Finance, Quality, and Sales to ensure successful order fulfillment.
- Monitor order status and proactively communicate updates, delays, and changes to customers.
- Resolve customer concerns and complaints by identifying effective solutions and following through to completion.
- Assist with freight coordination, including Full Truckload (FTL) and Less-Than-Truckload (LTL) shipments.
- Maintain accurate documentation of customer requirements, pricing, shipping instructions, and special requests.
What We're Looking For- 2+ years of customer service, order processing, sales support, or inside customer support experience.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Professional, customer-first mindset with exceptional attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with Microsoft Office Suite.
- SAP experience is strongly preferred.
- Experience supporting customers within a manufacturing, distribution, logistics, or industrial environment is a plus.
Why You'll Love This Opportunity- Collaborative and supportive team environment.
- Opportunity to work cross-functionally with multiple departments.
- Dynamic role with a direct impact on customer satisfaction and business success.
- Stable organization with growth potential.
- Competitive compensation and benefits package.
Ideal Candidate The successful candidate is a proactive problem-solver who enjoys building relationships, communicating with customers, and ensuring every order is handled accurately and efficiently. If you take pride in delivering exceptional service and thrive in a team-oriented environment, we'd love to hear from you.
Apply today to learn more about this exciting customer service opportunity.Pay Details: $50,000.00 to $60,000.00 per year
Search managed by: Andrea Conrad
Equal Opportunity
Employer/Veterans/Disabled Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
