Client Care Manager

Summary

The Client Care Manager reports directly to the Owners and is responsible for helping guide the client-related activities of the SYNERGY HomeCare business. This position includes leadership and management in areas of the business including Inquiry Management, Intake, Client Care, and Quality Assurance for employees and clients.

This position entails establishing a positive office culture to meet the needs and exceed the expectations of clients. The Client Care Manager will help maintain client files and communication. Additionally, the Client Care Manager will be responsible for collaborating with the office to enhance client satisfaction and revenue growth.

Qualifications

Two years supervisory or management experience in home care or other health-related setting (preferred)

Exceptional customer service skills

Possess at least two years experience in healthcare or home care, working with the elderly, disabled, or individuals requiring supportive services

Proficiency in computer skills (Google Suite, Excel, PowerPoint, etc)

Knowledge of scheduling software (AxisCare or similar) and CRM as well as AI (preferred)

Well-honed time management skills

Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities

Care consultations

Client communication

Home/Quality Assurance visits

Customer service, including service recovery challenges

Work collaboratively with the office

Help with inbound calls from both clients and care professionals

Support with Referral partners/marketing events as needed

Recommend additional service hours when needed

Willingness to help as needed after hours and on weekends

Weekly reporting of accountabilities

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable duties as assigned.

Benefits Includes

• Competitive pay

• Bonus structure with significant upside potential

• Health, dental, and vision

• IRA with employer match

If you have a sincere desire to change lives, help others and possess a strong work ethic founded on excellence, dependability, and integrity, apply today.