Account Representative

Job Title: Account/Customer Liaison

Job Description

As a Customer/Account Liaison, you will play a critical role in ensuring seamless communication and coordination between our organization and our valued customers. You will be responsible for managing and monitoring customer orders and shipments through our SAP system, responding to customer inquiries, and maintaining accurate reporting.

Responsibilities

• Receive and monitor customer EDI releases for accuracy through the SAP system.
• Enter manual orders received via hard copy or fax into the SAP system.
• Handle customer shipment inquiries and communicate requirements throughout the organization.
• Inform customers of production or shipment shortfalls as they occur.
• Communicate with customers verbally and through electronic systems such as DDL.
• Notify customers of shipments through Advanced Shipment Notification (ASN) in the EDI system.
• Maintain monthly reports including ASN Summary, Flash Projection, Firm Order Flash, and On Time Delivery Performance/Excess Freight.
• Review the Daily Trend Report with the production specialist before issuing the monthly final report.
• Balance reports with the ASN Report and Delivery and Return Report.
• Track and record excess outbound freight for customer shipments, and submit it with the On Time Delivery Performance/Excess Freight Report monthly.
• Participate in the APQP process as assigned by the logistics manager.
• Work closely with all departments to ensure the smooth and timely launch of programs.
• Participate in production meetings and advise materials and production groups of any immediate changes to the shipping plan.

Essential Skills

• Experience in customer service.
• Proficiency in SAP ERP.
• Knowledge of logistics and order management.
• Familiarity with manufacturing processes.
• Strong reporting and data analysis skills.

Additional Skills & Qualifications

• Strong mathematical skills.
• Excellent communication skills.
• Ability to lift and move items weighing up to 10-50 pounds.

Work Environment

The role requires working in a dynamic environment where you will collaborate with various departments to ensure efficient operations. You will utilize technologies such as SAP ERP and electronic communication systems. The position may involve some physical demands, including lifting or moving items up to 50 pounds.

This is a Contract to Hire position based out of Hebron, KY.

The pay range for this position is $25.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Hebron,KY.

This position is anticipated to close on Sep 28, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.