Customer Service Representative

We are looking for a Bilingual Customer Service Representative in Summerville, SC. This contract-to-permanent opportunity is ideal for someone who enjoys assisting customers, resolving account issues, and maintaining accurate records in a fast-paced office setting. The role combines customer communication, payment processing, account updates, and administrative coordination. If you are fluent in Spanish, and pride yourself on your customer service skills, apply now!

Responsibilities:

• Manage incoming mail, organize office documents, and maintain accurate filing systems for customer and account records.

• Assist customers by answering questions, addressing service concerns, and helping resolve billing or account-related issues through clear communication.

• Record payments, post account activity in the system, and apply applicable charges such as deposits, fees, and service-related transactions.

• Reconcile the daily cash drawer by reviewing transaction details, matching reports to deposits, and preparing records for proper filing.

• Create and update customer profiles, including new service setup, final account processing, and meter-related information entry.

• Prepare and distribute account reports, correspondence, copies, and billing-related documents requested by leadership or partner departments.

• Previous experience in customer service, office support, or call center operations.

• Ability to handle inbound and outbound calls while providing attentive and courteous customer assistance.

• Experience processing payments, entering orders or account data, and maintaining accurate records.

• Proficiency with Microsoft Excel, including the ability to work with formulas and organize data effectively.

• Strong attention to detail with the ability to balance cash, review reports, and identify discrepancies.

• Comfortable working with multiple administrative tasks in a structured office environment.

• Effective written and verbal communication skills for customer interaction and internal correspondence, preferably Spanish.