Job Description
We are looking for a Server Operator to support daily system administration activities and frontline technical assistance for a server-focused environment in San Jose, California. This Long-term Contract position is ideal for someone who is comfortable working hands-on with Linux-based systems, resolving access and authentication issues, and helping users navigate technical problems across core infrastructure. The role combines hardware support, ticket troubleshooting, and coordination with senior technical teams to keep operations running smoothly.
Responsibilities:
• Install and rack server hardware while maintaining accurate equipment and asset records.
• Provide first-level support to users experiencing issues with server access, password resets, and core environment connectivity.
• Investigate incoming service requests, identify likely causes, and route more advanced issues to the appropriate technical teams.
• Use Linux administrative commands to diagnose system problems and assist with operational troubleshooting.
• Support identity and authentication-related issue resolution, including access workflows tied to enterprise authentication platforms.
• Monitor reported issues across a large server estate, checking network reachability, account status, and system accessibility as initial troubleshooting steps.
• Manage and update support tickets in Jira, ensuring issues are documented clearly and progressed in a timely manner.
• Assist with environment-related tracking and asset management activities, including updates and reporting through Excel and related tools.• 3+ years of experience in systems administration, server operations, or technical infrastructure support.
• Strong working knowledge of Linux administration, including command-line troubleshooting in a production environment.
• Experience supporting Microsoft Windows environments, including Windows Server and Windows 10.
• Familiarity with Active Directory and user identity or access management processes.
• Ability to troubleshoot authentication, account access, and server connectivity issues methodically.
• Experience working with ticketing systems such as Jira in a technical support setting.
• Comfortable handling hardware tasks such as server installation and working with enterprise equipment, including Dell technologies.
• Exposure to tools or platforms such as Citrix, Azure, or Red Hat environments is valuable.
