Job Description
We are looking for a Collections Specialist to support revenue cycle and account resolution activities for a long-term contract opportunity based in Minneapolis, Minnesota. This position focuses on managing outstanding balances, researching account issues, and working across teams to improve timely payment outcomes. The ideal candidate brings experience in regulated environments, strong follow-through, and the ability to navigate collection workflows with accuracy and professionalism.
Responsibilities:
• Manage assigned accounts to resolve outstanding balances through consistent follow-up, detailed research, and timely outreach.
• Review payment activity, account documentation, and claim status to identify barriers to collection and determine next steps.
• Communicate with payers, customers, and internal partners to address discrepancies, clarify account details, and support resolution efforts.
• Maintain accurate records of collection actions, account updates, and communication history within designated systems.
• Escalate complex account issues when needed and collaborate with broader operational teams, including offshore support partners, to drive closure.
• Apply established collection procedures while meeting service expectations, quality standards, and productivity targets.
• Support work involving healthcare-related coverage and reimbursement programs, including plans associated with TRICARE and HealthCare.gov as applicable.
• Contribute to reporting and account analysis activities by organizing data and assisting with trend review using available tools and systems.• Prior experience in collections, accounts receivable, billing support, or a related financial operations role.
• Working knowledge of collection processes, account follow-up practices, and documentation standards.
• Ability to work with healthcare payer information and regulated program details in a highly accurate manner.
• Strong communication skills with the ability to handle sensitive account conversations professionally.
• Comfort using multiple systems and digital tools to research accounts, document activity, and monitor progress.
• Experience collaborating with distributed teams, including offshore partners, is preferred.
• Exposure to data review or analytical tools such as R Code, NIS, or similar platforms is a plus.
