Job Description
We are looking for a Customer Service Representative to join a waste and environmental services team in Illinois. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, managing service-related requests, and supporting daily office operations in a fast-paced setting. The person in this role will serve as a key point of contact for customers, ensuring concerns are addressed professionally while maintaining accurate service and account records.
Responsibilities:
• Respond to inbound customer calls and messages, provide account assistance, and handle service-related questions with professionalism and care.
• Work closely with internal teams to investigate and resolve billing concerns, service disputes, and other customer issues in a timely manner.
• Speak with customers to gather needed information, enter details into company systems, and maintain accurate records for accounts and service requests.
• Prepare service agreements, process order-related documentation, calculate applicable fees, collect deposits, and update account changes such as address revisions or service cancellations.
• Accept customer payments, support bank deposit processing, and complete general administrative tasks that help keep the office running efficiently.
• Identify opportunities to introduce customers to additional or expanded services when appropriate and communicate customer needs or trends to team leadership.
• Escalate service failures to the appropriate departments for review and follow through to support satisfactory resolution.
• Deliver a positive customer experience by resolving concerns with practical, cost-conscious, and environmentally responsible solutions.• At least 2 years of customer service experience in a high-volume call environment.
• High school diploma or equivalent required.
• Strong computer skills, including Microsoft Word, Microsoft Excel, email, data entry, and accurate keyboarding or 10-key proficiency.
• Clear verbal communication skills with the ability to handle customer conversations professionally and effectively.
• Ability to manage inbound and outbound calls, order entry, and general office support responsibilities in a fast-paced environment.
• Experience in the solid waste industry or a related field is preferred.
• Bilingual English and Spanish communication skills, both written and verbal, are preferred.
