Customer Service/Account Manager

Now Hiring Customer Service/Account Manager for a creative distribution company.

Temp to hire, paid weekly 40 hours per week.

Job Description:

• Handle inbound phone inquiries from customers to provide a positive experience with each interaction.
• Respond to customer questions regarding pricing, freight quotes, product inquiries, and ideas.
• Address any customer requests received via email concerning freight quotes, virtual requests, product information, inventory levels, and product feedback.
• Serve as the Dedicated Representative, responsible for all order processing.

Expectations:

• Show care and concern for each customer interaction. Personalize phone calls.
• Effectively answer questions or resolve issues to provide 100% customer satisfaction.
• Learn products and services to explain to customers.
• Treat all customers with respect and understanding by listening to understand their needs.
• Make it easy for customers to do business with the company.
• Leave customers with a positive and lasting impression.

Education and Qualifications:

• High School diploma or equivalent
• Strong interpersonal skills

· Ability to multi-task

· Ability to resolve problems

· Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels

· Excellent verbal and written communication skills

· Fundamental computer knowledge and maneuverability with Windows applications

· Must be available to work onsite in Vernon Hills. This is NOT a remote position.

Conducting immediate interviews!

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