Customer Service Representative

Title: Customer Service Representative-Bilingual Preferred but not required

Position Status: Non-Exempt hourly

Compensation: $19.00-$20.00 per hour

Location: Schertz, TX (On-Site)

We are looking to employ a Customer Service Representative capable of ascertaining and fulfilling
customer needs by delivering knowledge, empathy, and professionalism. The ideal candidate will bepeopleorientated, adaptable, and have outstanding problemsolving skills. Being a constant point ofcontact for customers, you can create and/or transform acustomer'sexperience with our company. Forthis reason, it is integral that you are friendly and wellinformed in your approach.

Essential Job Duties and Responsibilities:
Managing large amountsof incoming calls and email inquiries
Answering detailed product and service questions
Keeping records of customer interactions, processing customer accounts, and filing documents
Reading and learning scripts
Compiling reports on overall customer satisfaction

Position Requirements:
Strong written and verbal communication skills
Confidence on the phone
Basic data entry knowledge
Ability to multitask, prioritize, and manage time effectively
Ability to retain and recall important information
Capacity to work independently and proactively
High aptitude for following communication guidelines, procedures, and policies