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Advanced Medical Support Assistant (AMSA) - Community Care
Location: Dayton, OH
Job Type: Full-time
Schedule: Monday-Friday 8:00am-4:30pm
Job Summary
The Community Care AMSA manages front-line administrative operations for Veterans accessing healthcare in the community. This role serves as the primary administrative point of contact for tracking referrals, coordinating appointment scheduling with external networks, verifying eligibility, and processing documentation for non-facility health services in Dayton, OH.
Key Responsibilities
Referral Processing & Scheduling: Track, process, and manage incoming Community Care (CITC) consults from clinicians. Contact Veterans and external provider offices to schedule appointments, verify service availability, and adjust schedules as needed.
Customer Service & Communication: Receive and screen calls from Veterans, family members, and community providers. Explain administrative processes, referral statuses, and Community Care guidelines with high tact and diplomacy.
Medical Records Integration: Receive, organize, and upload incoming clinical records, progress notes, and medical reports from non-facility providers into the health record system.
Demographic & Revenue Support: Verify and update Veteran demographic information during every interaction. Collect, scan, and update third-party health insurance details to support revenue collection.
Beneficiary Travel Guidance: Advise Veterans on travel eligibility, reimbursement rates, and claim procedures. Connect Veterans to Transportation Coordinators for special arrangements when authorized.
Team Operations & Tracking: Participate in daily huddles and administrative meetings. Conduct daily tracking of active/pending consults, recall lists, and suspense items to maintain strict compliance with care timeframes.
Qualifications & Mandatory Requirements
Education & Experience: 2 to 3 years of experience in medical administration OR a Medical Administration Certificate from an accredited institution.
Core Skills: Strong customer service abilities, computer systems proficiency, standard office equipment operation, and clear verbal and written English communication skills.
Vetting & Security: Must successfully pass a Tier 1 / Low Risk background check, receive PIV card authorization, and strictly adhere to federal privacy standards.
Health & Clearances: Must comply with annual TB testing and immunization requirements, as well as complete mandatory system training (EHR, HIPAA, Active Threat, Ethics).
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.
Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?