Title: Desktop Support
Location: Onsite
Duration: Year contract, long term potential for conversion
3 openings
Must Haves:
- Tier 1 support
- Customer service personality
- Hardware IT experience
- Comfortable supporting new hires with equipment set up, password resets, etc.
Job Description:
- Survey
- Updates CMDB hardware status and location for each workstation
- Validates CMDB against the Workstation Survey Report
- Workstation Configuration & Readiness
- Follows established process to load image and configure workstations and/or smart devices.
- Updates CMDB hardware status for each workstation and/or smart device.
- Ensures all workstations/smart devices are documented and prepared for transit to location.
- Confirms equipment has been delivered to correct location.
- Validates CMDB for newly installed workstations/smart devices against the Workstation Installation Report
- Workstation/Smart Device Replacement
- Disconnects USB devices plugged into workstations.
- Deinstalls workstations, keyboards, and mice o Installs workstations, new keyboards, and mice.
- Reconnects remaining USB devices.
- Validates workstations are functional.
- Validates workstations can print.
- Removes smart devices and accessories
- Verifies all deinstalled equipment is ready for disposal, is listed in the Equipment Deinstall report, and physically accounted for
