Order Fulfillment Support Associate

The Ecommerce Order Fulfillment Support is responsible for supporting our customer base. The responsibilities involve customer service related functions including assisting with order and product inquiries, processing returns, assisting customers with product issues such damages, warranties, and defect related concerns along with working with various vendors to assist in supporting our customers.

Schedule:

Monday - Friday

9:00am - 6:00pm

Requirements for Ecommerce Order Fulfillment Support:

• Effective planning and organizational skills
• Highly developed verbal and written communication skills
• Basic conflict resolution skills
• Drive to consistently improve and learn
• Adaptable in high stress situations
• Ability to function as part of a team
• Capable of persevering in challenging environments

Benefits for Ecommerce Order Fulfillment Support:

• Medical
• Vision
• Dental
• Disability
• Life Insurance
• 401K with Company Match
• Paid Vacation
• Paid Holidays
• Personal Days Available
• 20% Employee Discount
• Casual Dress Code
• Health Savings Account
• Tuition Reimbursement Options Available

Ecommerce Order Fulfillment Support duties include but are not limited to:

• Provide high levels of customer satisfaction through excellent customer service
• Attention to detail and superior decision making
• Maintain an organized work-space with multi-tasking capability
• Analyze and identify sales trends along with providing customers recommendations for continued sales growth
• Work within a team to complete tasks and achieve goals
• Ability to review projects and tasks analytically to achieve the most optimal outcome

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.