IT Project Technician

About the Role

We are seeking a hands-on IT Project Technician to support the deployment, configuration, and installation of desktop and network infrastructure across client or company sites. This role is ideal for a detail-oriented technician who is comfortable working independently or as part of a team in the field, follows procedures precisely, and communicates clearly through documentation.

Key Responsibilities

- Image and configure Windows PCs for deployment

- Configure network equipment, including firewalls, switches, and wireless access points

- Configure and deploy servers for onsite or client environments

- Perform onsite physical installation of PCs, networking equipment, and network cabling

- Document all work performed accurately and thoroughly

- Follow written procedures, project plans, and work instructions

- Troubleshoot and resolve basic hardware, software, and connectivity issues onsite

- Rack and stack equipment in server rooms, data closets, and IDF/MDF locations

- Conduct pre-installation site surveys and readiness assessments

- Test and validate network connectivity post-installation (e.g., cable testers, ping/traceroute)

- Deploy and configure peripherals such as printers, scanners, and monitors

- Perform basic user data migration and profile setup on new machines

- Coordinate scheduling and task completion with project managers, vendors, and other technicians

- Communicate professionally with onsite staff, clients, and end users

- Provide basic end-user instruction on newly installed equipment

- Log and update tickets in the ticketing system

- Load, transport, and safely handle equipment and tools between job sites

- Adhere to company safety protocols and security requirements

- Complete timesheets, mileage, and expense reports as required

Preferred / Additional Qualifications

- Associate's degree or technical certification in IT, networking, or a related field (or equivalent experience)

- CompTIA A+, Network+, or CCNA certification (or working toward one)

- Familiarity with Active Directory, DNS, and DHCP basics

- Familiarity with Microsoft 365 (Outlook, Teams, OneDrive/SharePoint, admin center basics)

- Basic operational knowledge of Windows Hyper-V (creating/managing virtual machines, basic VM troubleshooting)

- Experience with structured cabling installation and termination

- Basic knowledge of VoIP phone system setup

- Valid driver's license and reliable transportation for multi-site travel

- Ability to lift/carry up to 50 lbs and work in varied physical environments (climbing ladders, crawling under desks, working in server rooms)

- Strong customer service and communication skills

- Ability to work independently with minimal supervision while following detailed instructions

- Availability for occasional after-hours or on-call project work

Business Computer Solutions acts as an outsourced IT department for small business. In addition to our IT services, we also offer support for Sage100, Custom Applications, and accounting services.