About the Role:
We are seeking motivated Technical Support Technicians to join our installation team supporting IT hardware and infrastructure deployments. This role is ideal for individuals with experience installing hardware, performing cabling activities, and troubleshooting technical issues in a fast-paced technical environment.
Responsibilities:
- Provide technical support for hardware-related issues.
- Install and support IT hardware.
- Perform cabling and infrastructure installation activities.
- Respond to and troubleshoot technical issues.
- Document, track, and monitor support requests through resolution.
- Follow established procedures and work instructions.
- Collaborate with team members to support ongoing infrastructure projects.
Required Qualifications:
- Minimum 2 years of related technical experience.
- Experience with IT hardware installation.
- Experience performing cabling work.
- Strong troubleshooting and problem-solving skills.
- Ability to work onsite in Frederick, MD.
- Ability to work a fixed schedule that includes weekends and holidays.
Preferred Qualifications:
- CompTIA A+ Certification.
- CompTIA Network+ Certification.
Location:
Frederick, MD (Onsite)
Schedule:
Full-Time | 40 Hours per Week
Employees will be assigned to one of the following fixed schedules:
- Front Half: Sunday-Wednesday
- Back Half: Wednesday-Saturday
This position will require weekend and holiday work.
