Mobile Operations Manager

Our client is transforming the automotive locksmith industry through cutting-edge robotics, mobile technology, and exceptional customer experiences. We are seeking a Mobile Operations Manager to lead a team of Mobile Operations Technicians while delivering outstanding customer service, driving sales, and ensuring operational excellence in the field.

This role combines leadership, customer service and sales, and hands-on technical expertise. The Mobile Operations Manager will oversee a team of 3-4 technicians at retail partner locations, serve as the team's technical expert, and help develop technicians through coaching, training, and ongoing support.

Required Skills & Experience

- Ability to train, coach, and develop technicians on key programming and customer service best practices.

- Previous leadership experience as a Team Lead, Supervisor, Assistant Manager, Manager, or similar role.

- Strong customer service and sales mindset.

- Excellent communication and relationship-building skills.

- Comfortable leading a team while remaining hands-on in daily operations.

- Experience working toward sales goals, service metrics, or performance targets.

- Tech-savvy and comfortable with tablets, POS systems, mobile applications, and inventory systems.

- Strong organizational skills and attention to detail.

- Valid driver's license with a clean driving record.

Compensation: $65,000 + uncapped commission

Schedule: Wednesday-Sunday, 8am-5pm EST