Operations Manager

Club 390 – South Suburbs of Chicago

Club 390, an upscale gentlemen’s club located in the South Suburbs of Chicago, is seeking an experienced, outgoing Operations Manager to help lead day-to-day club operations while delivering an exceptional hospitality experience for our guests.

This is a hands-on, highly visible management position for someone who genuinely enjoys working with people. The ideal candidate has experience in hospitality, nightlife, restaurants, bars, hotels, casinos, entertainment venues, or another customer-focused environment.

A college degree is not required. We are much more interested in proven hospitality experience, leadership ability, good judgment, professionalism, and the ability to connect with guests, employees, and entertainers.

Prior management or supervisory experience is preferred.

Compensation

Expected total earnings: $60,000–$70,000 annually

Compensation consists of salary plus additional performance-based incentives.

Schedule

The current position is primarily late-morning through early-evening hours. Scheduling requirements may change in the future based on the needs of the business, so reasonable flexibility is expected.

Responsibilities

• Provide visible, hands-on management of club operations during assigned shifts
• Deliver excellent hospitality and customer service
• Regularly interact with guests and develop relationships with repeat and prospective customers
• Perform table visits and monitor the overall guest experience
• Professionally resolve customer concerns, service issues, and disputes
• Work closely with servers, bartenders, floor personnel, management, and other members of the Club 390 team
• Coordinate professionally with entertainers and other independent contractors
• Assist in creating a positive, professional, and energetic atmosphere
• Monitor floor activity and help maximize guest engagement
• Support VIP, private-room, and other revenue-producing areas of the club
• Identify opportunities to improve customer experience and increase sales
• Maintain high standards for club cleanliness, appearance, and presentation
• Become proficient with Club 390 POS and management systems
• Assist with cash controls, shift close-out procedures, and management reporting
• Assist with entertainer administration, auditions, orientations, fees, and related club procedures
• Communicate shift activity and operational issues to senior management
• Support customer-retention and promotional initiatives
• Assist with social media and content-development efforts when appropriate
• Perform other management responsibilities as assigned

Qualifications

We are looking for someone with:

• Hospitality industry experience
• Previous management or supervisory experience preferred
• A naturally outgoing personality and strong people skills
• Excellent customer-service instincts
• Confidence approaching and engaging customers
• Strong communication and interpersonal skills
• The ability to work effectively with a wide variety of personalities
• Professional judgment and the ability to resolve problems calmly
• Comfort working in a fast-paced nightlife and adult-entertainment environment
• Strong organizational skills and attention to detail
• The ability to balance hospitality responsibilities with operational and administrative duties
• Dependability, maturity, discretion, and professionalism
• Willingness to learn Club 390 operating systems and procedures

Experience in restaurants, bars/nightlife, hotels, casinos, entertainment venues, upscale hospitality, VIP service, or food and beverage management is especially relevant.

Social Media & Marketing

Experience with social media, promotions, customer retention, content creation, or digital marketing is a plus, but is not required.

Candidates with these skills may have opportunities to participate in Club 390’s ongoing marketing and customer-development efforts.

Who We Are Looking For

We want more than someone who can simply run a shift.

The successful candidate should be a people person who genuinely enjoys hospitalitysomeone who is comfortable introducing themselves to customers, building rapport, recognizing when a guest needs attention, and developing relationships that encourage repeat business.

We also want someone who can earn the respect of employees, work professionally with entertainers and independent contractors, recognize operational problems, and take responsibility for getting them resolved.

Most importantly, we want someone who understands that a successful hospitality business is built around customers having a great experience and wanting to come back.

Opportunity for Growth

This position offers the opportunity to become an important part of Club 390’s management team. Candidates who demonstrate strong leadership, operational ability, customer-development skills, marketing aptitude, and initiative may have opportunities to assume greater responsibilities as the organization continues to evolve.

Job Type: Full-time
Expected Earnings: $60,000–$70,000 per year, including salary and incentives
Schedule: Primarily late morning through early evening; future scheduling flexibility required
Work Location: In person

Club 390 is an established upscale gentlemen’s club and nightlife venue located in Chicago’s South Suburbs. We are focused on delivering exceptional hospitality, professional service, and a memorable guest experience in a fast-paced entertainment environment. Our team works collaboratively across operations, customer service, marketing, and guest relations to maintain high standards and build long-term customer loyalty.