Location: Morris Plains, NJ (Hybrid Schedule)
Salary: up to $75,000 + Annual Bonus
Industry Experience: Food manufacturing, ingredients, chemical, or related industries highly preferred
SAP Experience: Strongly preferred
BENEFITS: Medical, dental, and vision insurance o 401(k) plan , Paid holidays , Paid vacation ,Paid sick leave, Life and disability insurance ; Annual discretionary bonus
About the Role Our client is seeking a Customer Service Representative to support customers throughout the order fulfillment process while ensuring exceptional service and accurate order management. This position serves as a key link between customers, sales, supply chain, logistics, and other internal teams to ensure timely delivery, issue resolution, and overall customer satisfaction. Experience working within SAP or a similar ERP system is highly desirable.
Key Responsibilities- Process customer purchase orders accurately and efficiently to ensure timely fulfillment and delivery.
- Maintain ongoing communication with customers regarding order status, shipment schedules, and product availability.
- Respond to customer inquiries, concerns, and complaints, coordinating with internal departments to facilitate prompt resolutions.
- Support the sales team by providing customer-specific information, order updates, and account insights.
- Capture customer feedback and help drive initiatives that enhance the overall customer experience.
- Maintain customer records and master data within SAP to ensure accurate processing and shipment of orders.
- Generate and review SAP and operational reports to monitor order releases, shipments, and invoicing activities.
- Collaborate with supply chain, logistics, and commercial teams to proactively address service challenges.
Qualifications- Bachelor's degree preferred or equivalent customer service experience.
- 2+ years of customer service, order management, or supply chain support experience.
- Experience in the food, ingredients, chemical, or manufacturing industry is a plus.
- SAP experience is strongly preferred; experience with other ERP systems will also be considered.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite, Teams, SharePoint, and related business applications.
- Detail-oriented with excellent organizational and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Pay Details: $70,000.00 to $75,000.00 per year
Search managed by: Tracy Galarza
Equal Opportunity
Employer/Veterans/Disabled Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
