Customer Service Representative

Join Spicer Advance Heating Oil in Kingston, MA, as our next full-time Customer Service Representative for our busy oil department to feel the difference of being valued, appreciated, respected, and, best of all, rewarded for your efforts!

Why you will love our team:

• Competitive pay and performance-based incentives
• Health and dental benefits
• Paid time off and holidays
• Opportunities for professional development
• Supportive team environment

WHAT YOUR ROLE ENTAILS:

In this Customer Service Representative role, you spend your day engaging directly with customers, ensuring each interaction leaves them with a positive impression. You handle phone calls, emails, and chats, always providing accurate information about products, services, and policies. You're solving problems, processig customer requests, processing delivery and service sales, updating customer records with precision, and collaborating with colleagues to elevate the overall customer experience. You also take ownership of processing accounts payable invoices, giving you a well-rounded mix of administrative and customer-focused work.

Our Requirements:

• High school diploma or equivalent
• Proficiency with computers and O365 programs
• Strong communication and problem-solving skills
• A positive attitude and a genuine desire to help people
• Ability to multitask, prioritize, and manage time effectively
• Customer service experience in an office setting is preferred
• Associate's or bachelor's degrees are a plus

SPICER PLUS INC: OUR STORY

Founded in 1950, Wrightington Gas has been a member of the Spicer Plus family of companies since 2024. Our focus is on providing a full range of propane delivery, maintenance, and installation services for residential and commercial clients. We're on a mission to keep our customers comfortable year-round, so we invest in employee training and development to ensure we provide the highest quality of service. If you're looking for a company culture rooted in growth, efficiency, and professional excellence, join us!

APPLY NOW!

Applying is fast, simple, and stress-free. Our Customer Service Representative application takes just 3 minutes on your phone or computer-no hoops, just a quick way to start your career with us today!

Must have the ability to pass a background check and drug screening test.