Customer Service Representative

We are a family-owned petroleum company looking for a dependable and friendly Customer Service Representative to join our Cardlock team in Sumner, Washington.

This position serves as the first point of contact for many of our fuel-card customers. We're looking for someone who is comfortable answering phones, helping customers solve everyday problems, and keeping our office organized and running smoothly.

No fuel industry experience is required. We are happy to train the right person. More than anything, we're looking for someone who is reliable, patient with customers, organized, and comfortable working independently.

What You'll Do

A large portion of your day will involve answering incoming customer calls and helping resolve routine fuel-card issues. Responsibilities include:

• Answering incoming customer phone calls and providing friendly, professional assistance
• Troubleshooting basic fuel-card issues, including helping determine why a card may be declining
• Setting and changing card PINs
• Updating driver and card information
• Adjusting fuel restrictions and purchase limits
• Activating and deactivating fuel cards
• Assisting customers with lost or replacement cards
• Printing, organizing, and mailing new and replacement fuel cards
• Maintaining simple logs and spreadsheets to track cards, customer requests, and outgoing mail
• Filing paperwork and invoices
• Communicating with customers by phone and email
• Documenting customer requests that need to be handled or followed up on by management
• Directing more complicated customer questions or concerns to the appropriate manager

You will often be the person customers speak with first. We don't expect you to have the answer to every question. We do expect you to be comfortable resolving straightforward issues, gathering the necessary information when something needs to be escalated, and making sure customers feel that their concern is being handled.

What We're Looking For

The ideal candidate is:

• Friendly and professional when speaking with customers
• Patient and comfortable handling occasional frustrated or upset callers
• Dependable and punctual
• Able to work independently and take responsibility for the office when managers are away
• Organized and able to keep accurate records
• Comfortable using email and basic computer programs
• Familiar with basic Microsoft Excel functions, including creating and maintaining simple spreadsheets
• Able to learn new software and procedures
• Comfortable asking questions when needed while becoming increasingly independent with routine customer issues

Previous customer service or office experience is helpful, but not required. We are willing to train someone who has the right attitude, communication skills, and reliability.

Benefits

• Health insurance
• Paid holidays
• Vacation benefits
• One week of paid vacation after one year of employment
• On-the-job training

Opportunity for Growth

This position is a great opportunity for someone interested in learning about customer service, commercial fueling, and business operations.

For someone who demonstrates strong customer service skills and has an interest in sales, there may be opportunities to learn more about our sales operation and potentially grow into a sales-focused position with the company over time.

We're looking for someone who wants to become a dependable part of a small team and who takes pride in being the person our customers can count on when they need help.