Technical Lead

Position Summary

Centre Technologies is seeking an experienced Technical Lead to serve as the senior technical resource within our client-facing service delivery teams.

As a Technical Lead, you will work closely with Service Delivery Managers,vCIOs, and technical consultants to resolve complex technical issues,providestrategic guidance, improve customer environments, and elevate the technical capabilities of the team.

You will act as the technical expert for a portfolio of customers, developing a deep understanding of theirenvironmentsand helping drive technology decisions that improve reliability, security, performance, and business outcomes.

This role is ideal for a highly skilled engineer who enjoys solving complex technical challenges while influencing customer strategy and mentoring other technical professionals.

Essential Duties and Responsibilities

Technical Escalation Leadership

• Serve as the highest-level technical escalation resource withinassignedClient Services Team.

• Troubleshoot and resolve complex infrastructure, cloud, networking, endpoint, and security issues.

• Lead root cause analysis efforts for recurring or high-impact incidents.

• Provide technical leadership during critical outages and service interruptions.

• Communicate clearly and effectively with customers, internal stakeholders, andother servicedelivery teamsthroughout technical escalations.

• Maintain ownership of escalated issues through resolution.

Customer Environment Ownership

• Develop andmaintaindeep technical knowledge of assigned customer environments.

• Review ticket trends, recurring incidents, and operational risks toidentifyimprovement opportunities.

• Perform proactive assessments focused on security, stability, scalability, and operational maturity.

• Ensure customer environments align with Centre standards and best practices.

• Drive continuous improvement initiatives that reduce support volume and improve customer outcomes.

Strategic Technology Guidance

• Partner withvCIOsand Service Delivery Managers to provide technical insight during customer planning discussions.

• Assistin the development of customertechnologyroadmaps and strategic recommendations.

• Evaluate technical risks andassistin prioritizing remediation efforts.

• Identifyopportunities for modernization, automation, and operational improvement.

• Provide technical consultationregardingcloud, security, infrastructure, and Microsoft technology investments.

Team Development & Technical Influence

• Mentor Tier 1 and Tier 2 consultants through technical coaching and guidance.

• Assistwith technical training andknowledge-sharinginitiatives.

• Review troubleshooting approaches andassistteam members with challenging technical issues.

• Promote technical excellence, accountability, and continuous learning.

• Serve as a trusted technical resource for peers across the organization.

Operational Excellence

• Maintainaccurateand thorough technical documentation.

• Contribute to process improvements and service delivery initiatives.

• Support change management and implementation planning.

• Participate in escalation and after-hourssupportrequestsasrequired.

Required Experience

• 6+ years of progressive IT infrastructure or managed services experience.

• Experience supporting multiple customer environments simultaneously.

• Advanced troubleshooting experience across Microsoft, cloud, networking, and security platforms.

• Strong customer-facing communication skills.

• Proven ability to explain technical concepts to non-technical audiences.

• Experience providing technical leadership without direct management responsibilities.

Technical Expertise

• Microsoft Technologies: Microsoft 365, Entra ID, Intune, Exchange Online, SharePoint Online, Teams, Active Directory, Group Policy, Windows Server.

• Cloud & Virtualization: Microsoft Azure, Azure Virtual Machines& Virtual Desktops, Storage & Networking, Identity Management, VMware vSphere, Hyper-V.

• Networking: TCP/IP, DNS, DHCP, VPN technologies, VLANs, routing and switching, wireless networking,firewalladministration.

• Security: Multi-Factor Authentication, Conditional Access, Endpoint Protection, Vulnerability Management, Identity Security, Incident Response,securitybest practices.

• Backup & Recovery: Backup administration, disaster recovery planning, business continuity solutions, restore testing and validation.

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