Location: 1425 W 15th Street Houston, TX 77008
Schedule: Monday – Saturday, with flexibility for non-standard business hours
Compensation: Competitive base pay + performance-based bonuses
As a Rental Associate at Freedom Rideshare, you’ll play a vital role in keeping our day-to-day operations running smoothly. This is a great opportunity for someone who enjoys delivering excellent customer service, thrives in a fast-paced environment, and is looking to grow within a business operations or fleet management role. SEEKING BILINGUAL (SPANISH) SPEAKER.
HOURS: 9:30 AM - 5PM (Monday - Friday) & 9:30 AM - 3:00 PM (Saturdays)
Key Responsibilities:
Customer Sales & Reservations
- Conduct inbound and outbound sales calls and assist prospective customers with rental inquiries, eligibility requirements, pricing, and general questions.
- Guide customers through app enrollment, account setup, and basic troubleshooting.
- Assist with reservations, vehicle selection, booking, pick-up, and check-out procedures.
- Follow up with prospective customers and help convert qualified leads into completed rentals.
Customer Support & Account Management
- Answer incoming customer calls and provide professional, solutions-focused support.
- Route or escalate customers to the appropriate department, including service, insurance, billing, and collections.
- Assist customers with payments, rental extensions, app-related questions, and account issues.
- Provide guidance regarding routine maintenance, roadside situations, vehicle concerns, and company procedures.
- Process vehicle returns, close out rentals, document vehicle condition, and apply applicable charges to customer accounts.
- Help ensure a consistent and seamless customer experience from initial inquiry through the completion of the rental.
Online CRM & Fleet Management
- Maintain accurate customer records, contracts, payment information, notes, and account statuses within the company CRM.
- Monitor and update vehicle availability and fleet status in real time.
- Track vehicles that are available, rented, undergoing maintenance, damaged, wrecked, impounded, or otherwise unavailable.
- Ensure customer and vehicle records are complete, accurate, and properly documented for other team members.
Operations & Procedures
- Assist with coordinating daily operational priorities, including upcoming reservations, vehicle returns, maintenance needs, customer issues, and outstanding account items.
- Identify operational issues, incomplete processes, or recurring customer problems and communicate them to management.
- As experience develops, assist management with improving workflows and creating greater efficiency within day-to-day operations.
- Take ownership of assigned responsibilities and follow tasks through to completion rather than waiting for repeated direction.
Freedom RideShare is a small business experiencing rapid growth. As we continue to expand, this role is expected to evolve over time, creating significant opportunities for professional growth, increased responsibility, and exposure to multiple areas of the business. We value team members who are adaptable, willing to learn, and excited to grow alongside the company.
Freedom Rideshare is a locally owned and operated car rental company specializing in rentals for Uber and Lyft drivers. We’re a small but quickly growing business with a hands-on team and fast-paced work environment. As we continue to grow, we’re looking for dependable people who want to learn, take on responsibility, and grow with us.
